Return and Exchange Policy

Welcome to Clayvibers (hereinafter referred to as “we”). This Returns & Exchanges Policy explains the applicable period, conditions, procedures, and responsibilities related to returns and exchanges for purchases made through our online store.

1. Validity Period for Returns and Exchanges

You may apply for a return or exchange within 40 days from the date you receive the product, provided the conditions outlined in this policy are met.Requests submitted after this period cannot be accepted.

2. Conditions for Returns and Exchanges

Within the valid period, you may request a return or exchange under any of the following circumstances:

• The product has visible appearance issues

• The product has quality-related issues

• The product has an unusual odor or significant color discrepancy

• The product received does not match the order details

• Return or exchange without a specific reason

All requests are subject to inspection after the returned item is received.

3. Returns & Exchanges Process 

• Submit a request
  Please contact us via email or phone to request a return or exchange and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return or exchange

  • Relevant photos or videos (if applicable)

• Request review
  We will process your request promptly after receipt.
  If approved, we will notify you using your contact details and provide the designated return address.

• Return the product
  Please send the product back to the return address provided by us and wait for confirmation of receipt.

Inspection and follow-up
After receiving the returned product, we will inspect it promptly:

• • If the request is a return and the inspection is approved, a refund will be arranged

  • If the request is an exchange and the inspection is approved, a replacement item will be shipped to your address within 1–3 business days

4. Refund Process

• Refund method
  Refunds will be returned to the bank card used for payment, including Visa or MasterCard.

• Refund timeframe
  Depending on the processing time of different card issuers, refunds are expected to be credited within 1–3 business days.If the refund is delayed beyond this period, please contact us for assistance.

5. Cost Rules

• If the return or exchange is due to:

  • Appearance issues

  • Quality issues

  • Unusual odor or significant color discrepancy

  • Product not matching the order

  The return shipping cost will be covered by us.

• If the return or exchange is requested without a specific reason, the return shipping cost will be your responsibility.

6. Return Label

A return label is included in each package to make the return process more convenient.Please use the provided return label when sending the product back.

7. Responsibility Statement

• Returned items should be properly packaged and kept in reasonable condition

• Damage caused by improper use or missing components may affect eligibility

• We reserve the right to determine eligibility based on inspection results

This policy does not affect your applicable consumer rights.

8. Contact Us

If you have any questions regarding returns or exchanges, you may contact us through the following channels:

Address: 11943 S TAB RD, SOLON SPRINGS, WI 54873, United States
Telephone: +1 (727) 782-4071
Email address: client@clayvibers.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)