Thank you for visiting and using Clayvibers (hereinafter referred to as “we”). This Service Policy explains the services provided through our online store, related procedures, and applicable responsibilities during your use of the website.
1. Introduction and Scope of Application
This Service Policy applies to all activities conducted through our website, including product browsing, order placement, payment, delivery, and after-sales support.By using our website, you are deemed to have read, understood, and accepted the contents of this policy.
2. User Accounts and Website Responsibilities
When using the website, you are responsible for ensuring that the information you submit is accurate and complete.We are responsible for providing stable website access and basic functional support. However, we are not liable for temporary interruptions caused by network issues, system maintenance, or other factors beyond our control.
3. Product Information, Inventory, and Pricing
We make reasonable efforts to display accurate product information, including specifications, inventory availability, and pricing.If any information inaccuracies occur due to system or operational reasons, we reserve the right to correct, suspend, or cancel relevant orders prior to order confirmation and will notify you accordingly.
4. Order Confirmation and Payment
An order is considered valid only after it has been successfully placed and paid.We support payment via bank cards, including Visa and MasterCard.If payment is unsuccessful, the corresponding order will not proceed to further processing.
5. Shipping Information
Our delivery services cover all regions within Australia. After payment is completed, orders will enter the processing stage and are usually prepared and dispatched within 1–3 business days.
Once shipped, the estimated delivery time is 6–12 business days, depending on the delivery address and package conditions. To ensure reliable delivery, we select commonly used logistics services in Australia, including Australia Post, StarTrack, Toll, Aramex Australia, and CouriersPlease.
Orders with a total value of AUD 110 or above (including AUD 110) qualify for free shipping. Orders with a total value below AUD 110 are subject to a flat shipping fee of AUD 8.99.For more details, please refer to our Shipping Policy.
6. Order Cancellation
After payment is completed, you may submit a request to cancel your order within 48 hours, provided the order has not entered the shipping process.
If the order has entered the preparation stage or has already been dispatched, it cannot be cancelled directly. In such cases, you may submit a return request after receiving the product.Please refer to our Order Cancellation Policy for detailed procedures.
7. Returns and Exchanges
You may submit a return or exchange request within 40 days from the date you receive the product.
We will accept requests if the product has visible defects, does not match the product description, shows significant color differences, has an unusual odor, or does not correspond to the order details.
For detailed conditions, procedures, and requirements, please refer to our Returns and Exchanges Policy.
8. Refund Arrangements
Where refund conditions are met, we will initiate the refund process after confirmation.
Refunds will be returned to the original payment card used for the transaction, including Visa and MasterCard.
Refunds are expected to be credited within 1–3 business days.If the refund is not received within this timeframe, please contact us for assistance.
9. Dispute Resolution and Applicable Law
If any disputes arise during the use of our services, we recommend resolving them through communication.We comply with Australian law, including GDPR.We reserve the right to update this policy as necessary and will provide notice of any relevant changes where appropriate.
10. Privacy and Data Protection
We value the security and appropriate use of your personal information.For details on how personal information is collected, used, and protected, please refer to our Privacy Policy.
11. Intellectual Property
All text, images, and related content displayed on the website are protected.Unauthorized copying, use, or distribution is not permitted.
12. Limitation of Liability
Within a reasonable scope, we are not liable for indirect losses arising from the use of or inability to use the website services.This provision does not affect any rights you may have under applicable law.
13. Policy Updates
We may update this Service Policy based on operational needs.Any updates will take effect once published on the website. We recommend reviewing this policy periodically to stay informed of the latest version.
14. Contact Information
If you have any questions regarding this Service Policy or our website services, you may contact us through the following methods:
Address: 11943 S TAB RD, SOLON SPRINGS, WI 54873, United States
Telephone: +1 (727) 782-4071
Email address: client@clayvibers.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
