Shipping policy

Thank you for shopping with Clayvibers (hereinafter referred to as “we”). This Shipping Policy outlines how orders are processed, delivered, and tracked when you place an order through our online store.

1. Delivery Coverage

We currently provide shipping services within Australia only.Delivery to locations outside Australia is not available at this time.

2. Order Charges

• Shipping Fees

• • Orders with a total value of AUD 110 or above (including AUD 110) qualify for free shipping

  • Orders with a total value below AUD 110 are subject to a flat shipping fee of AUD 8.99

Shipping fees are clearly displayed during checkout.

• Taxes

All product prices and shipping fees include applicable taxes.No additional taxes will be added at checkout. The final payable amount is shown on the order confirmation page.

3. Order Cut-Off Time

Order processing follows Australia/Sydney time (AEST/AEDT), 9:00–6:00:

• Orders placed before 6:00 PM are counted as received on the same day

• Orders placed after 6:00 PM will be processed starting the next business day

• Orders placed on non-working days will be processed from the next available business day

4. Order Processing Time

Once an order is confirmed, it typically requires 1–3 business days to be prepared for shipment.After processing, the order will be handed over to a shipping service for delivery.

5. Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 6–12 business days.Actual delivery times may vary depending on the destination and logistics arrangements.

6. Shipping Services

We select appropriate shipping services based on order details. Commonly used carriers include, but are not limited to:

• Australia Post

• StarTrack

• Toll

• Aramex Australia

• CouriersPlease

The specific carrier used will depend on the shipment arrangement at the time of dispatch.

7. Order Tracking

After your order is placed, you will receive a confirmation email containing:

• Your order number

• Payment details

• Shipping-related information

You may visit the “Order Tracking” page on our website and enter your order number together with the email address or phone number used at checkout to view the current order status.

8. Delivery Responsibilities

• Shipment Issues

If your order is damaged or lost during delivery, please contact us as soon as possible so we can assist with the matter.

• Delivery Changes

Once an order has entered the shipping process, changes or cancellations to delivery details may not be possible.

• Address Accuracy

Please ensure that the delivery address provided at checkout is complete and accurate. Issues arising from incorrect address details are the responsibility of the customer.

9. Delivery Acceptance

• Please inspect the package condition upon delivery

• If any issues are identified, contact us promptly

• Delayed reporting may affect follow-up handling

10. Contact Information

If you have any questions regarding shipping, order status, or delivery arrangements, you may contact us through:

Address: 11943 S TAB RD, SOLON SPRINGS, WI 54873, United States
Telephone: +1 (727) 782-4071
Email address: client@clayvibers.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)